Refund & Returns Policy
Overview
To be eligible for a return, your item must be faulty and in its original packaging. Returns with missing or damaged packaging will not be accepted.
Non-returnable items
- Items returned due to a change of mind
- Items with incorrect fitment will be assessed on a case-by-case basis and must be in the original packaging in saleable condition.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, we will contact you directly to notify you of the outcome. Faulty items will be replaced rather than refunded, and we will provide you with the estimated delivery time for your replacement.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Exchanges
We only replace items if they are faulty. If you need an exchange, send us an email at sales@japanesepartsco.com.au
Shipping returns
Customers are responsible for return shipping costs of non faulty items.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at sales@japanesepartsco.com.au for questions related to refunds and returns.